Recently in our strategic conversation we talked about the difficulty in dealing with cultural issues and one of the things that we proposed to do was to get a greater leadership buy in and to get them involve more. Perhaps the Leadership 2.0 written by Edgar Tan of Straits Knowledge is another perspective that we can look at.
I was to post this when I read that the PM took a surprise visit to check both the Komuter and LRT services. Well his statement was what all of us knew already. You wanaa bet whether the service will improve? And for how long?