Knowledge Angels (KA)

KA is someone that is proficient in the area of information works and knowledge management. His or her IT skill is good enough for them to understand how certain technology is useful to their area of works. Of course they are comfortable with technology and would have any problem in adapting or learning new technology. KAs also have a good personality, people person, and could communicate comfortably in both Malay and English with their stakeholders. They are knowledgeable enough in the domain area of the organization. They take serious consideration on the need to really understand their stakeholders – not only their information needs but the behaviour and preference as well.