Third day of Ramadhan and first day of Ramadhan at work I am going to be late for iftar already. Now at 1838 I am still waiting for my train. It was announced just now that my 1820 train had been cancelled. Yeap! KTMB can do just that. At this rate I would be home at around 1950.
I am on the train now but as you could guess almost rip at the seam. At the moment I am trying my best to be positive with the whole thing. Frankly, my fuse is at the thinnest string now. Anymore ‘technical problem’ from KTMB would deem my puasa meaningless for the day. I just hope I do not have to come to that. On a brighter note despite the obvious I have learned to really control myself as it could have been worse.
Indeed I landed on the platform at Bangi station at 2001.
Looking at the whole scenario I think conceptually KTMB did the right thing, giving their current train shortage, with the schedule. The only problem their execution could have been faster and better. They really have to see this as not a technical problem but and adaptive one. What they are doing now is whenever there is congestion in either line they will take a train out of the other line to cover. They do this by closely monitoring the volumes. As I said they could do this better and decision making is the key element.
Showing posts with label Adaptive challenges. Show all posts
Showing posts with label Adaptive challenges. Show all posts
Tuesday, August 25, 2009
Wednesday, August 5, 2009
On The Train (Adaptive Challenges), Aug. 4, 2009
I learned about Adaptive Challenges today when I read Nancy Dixon’s blog and it cleared my thoughts on the things that I was thinking in trying to find leads to possible solution. As always the reading introduced me to further reading materials that I would want to buy later at MPH.
Dixon wrote:
‘Characteristics of adaptive challenges are 1) their unpredictability, 2) the lack of agreement on exactly what the problem is, and 3) differing views about what constitutes an acceptable solution. Examples of adaptive challenges are, organizations that have merged and now must create a new and joint culture; hospital systems faced with an interminable nursing shortage; the anticipated retirement of thousands of workers in the government sector; and companies that, in order to survive, must change from selling products to service.’
She further wrote:
‘With adaptive challenges existing assumptions, methods, and tools are useless. They may even get in the way. Dealing with the complexity of adaptive challenges requires altered assumptions, different methods, and yet to be invented tools. And beyond that, adaptive challenges often necessitate that employees learn and practice new behaviors.’
This is exactly what we are facing now and as I said cleared some of my thoughts on the issue. The best part is that it explained why we are doing what we are doing now. It is as if this writing was just written for me or us.
Dixon wrote:
‘Characteristics of adaptive challenges are 1) their unpredictability, 2) the lack of agreement on exactly what the problem is, and 3) differing views about what constitutes an acceptable solution. Examples of adaptive challenges are, organizations that have merged and now must create a new and joint culture; hospital systems faced with an interminable nursing shortage; the anticipated retirement of thousands of workers in the government sector; and companies that, in order to survive, must change from selling products to service.’
She further wrote:
‘With adaptive challenges existing assumptions, methods, and tools are useless. They may even get in the way. Dealing with the complexity of adaptive challenges requires altered assumptions, different methods, and yet to be invented tools. And beyond that, adaptive challenges often necessitate that employees learn and practice new behaviors.’
This is exactly what we are facing now and as I said cleared some of my thoughts on the issue. The best part is that it explained why we are doing what we are doing now. It is as if this writing was just written for me or us.
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